Refund Policy

We want every order to arrive as expected. If there is a problem with your purchase, contact us as soon as possible with your order details, a short explanation, and clear photos when relevant.

Eligible Issues

The wrong item was delivered.
The item arrived damaged or unusable.
The order could not be fulfilled.
A return was approved by our support team before the item was sent back.

Items That May Not Be Eligible

Refunds may not be available for used items, damaged packaging caused after delivery, missing parts caused after delivery, custom or hygiene-sensitive products, or change-of-mind requests after an order has already been processed.

Refund Process

Once we review the issue, we will explain the available solution. This may include replacement, exchange, store credit, or refund depending on the product condition and order status.

Payment Return Timing

Approved refunds are returned through the original payment method where possible. Processing time can vary depending on the payment provider or bank. Delivery fees may be non-refundable unless the issue was caused by our error.